- STORE REVIEWS
- PRODUCT REVIEWS
2013-10-26
1/5
"After a sharp offer the UMI X2 phone, he was in stock, I ordered it.
During the 40 days of waiting, I have several times to try to contact the customer service.
This gave so little response, I thought they are bankrupt.I never see my money back.
After 40 days, just before I complain to Paypal, AnteLife.com showed me that they could not deliver. and I received money back"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2013-10-26
1/5
"I would like the following Internet scams and theft reporting by Pandawill.com
On 27 July I wrote to Pandawil.com
Yesterday I received my Star B6000 phone. It is a beautiful device, but it still freezes random after a few minutes or hours and then its restart android.
Unfortunately, there is not easy work with it. so for example I must set my SIM card code after a few hours unused again. The phone has not been standby for that time Also return to the factory settings again, gives no solution.
I would like to send the device return and want refund my money. The phone cost me 216 US$ and I get 5% first buy discount (nice)
I also had the impression that the phone was used by a previous customer. Adobe Flash Player was installed. Google warned against using this app. in android 4 and above.
I cannot have downloaded from playstore accidentally.
I got the message back from Pandawill.com, they asked me proof in the form of a movie.
I make a MP4 movie (a little shaking by medical problem) to catch this movie is by random problem not easy. Freeze comes spontaneous, and camera must with speed put into operation. This film showed the evidence and Proved:
a,) several widgets where touched without responding (freeze)
b) spontaneous reset after freeze
c.) SIM card unlock code must be reset
After the problem confirm at pandawill.com by the MP4 movie, they send me a return address and RMA code # DA0005118. So I return the phone original repacked and new to the address Pandawill.com has send me, and with a tracking code CC031496267NL in the belief that I was fully refund. The cost off resending 26.30 Euro about 30 US$.
The package (defect Star B6000 phone) is August 14 by Pandawill.com arrived and delivered. see the (Dutch) annex
RMA code # DA0005118.
tracking code CC031496267NL
Customer service:
5 sept. first, Colin let me now, the device has damage and must be sold second hands for 20% off 41 US$ off
6 sept. second Amy let me now, the problem I said and proved by mp4 movie isn’t find?
It's very strange that i get two different explanations?
It's Just like Colin means and wrote:
Pandawill.com get it back from a customer, return it again in stock, and send it used and bad working to me or an other customer.
Pandawil.com said, customers fold 20% off, so we need to charge 20% restocking fee .
if you agree , pls inform us .
If I don't agree, I don't get my money. I can only agree! but with objection, and I start an objection trail after refund.
Before sending the package I get a confirm and RMA, after sending pandawill.com have several explanations.
This lie cost me $30 transport cost and $41 restocking fee total 71 US$
I have done every thing pandawill.com ask in there conditions, I think that’s Theft and scam
Conditions Pandawill:
3. Get the replacement or Refund. Pandawillwill arrange for resend or refund upon receiving your return package within 1-3 business days. Note: If the product comes with any wear and tear ,It can repair only ,refund are not allowed
After one month and 5 days, I finally got U.S. $ 163.40 refund, instead 1-3 days"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
